Henkel
Specialist Customer Service Back Office IN
Full time Industry Marketing and Advertising Salary Paid Date posted October 09, 2021 Starting Date October 08, 2021 Preferred Skills Verbal Communication Written Communication Level of EducationBachelors
HenkelHenkel operates worldwide with leading innovations, brands and technologies in three business areas: Adhesive Technologies, Beauty Care and Laundry & Home Care. Founded in 1876, Henkel looks back on more than 140 years of success. The company holds leading positions with its three business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies such as Persil, Schwarzkopf and Loctite. Henkel, headquartered in Düsseldorf / Germany, employs more than 52,000 people globally and counts among the most internationally aligned German-based companies in the global marketplace. We want to create value – for our customers and our consumers, for our teams and our people, for our shareholders as well as for the wider society and communities in which we operate. Our vision at Henkel is to be leading with our innovations, brands and technologies. For us, “leading” exceeds the definition of being the number one in terms of market share or size. While strong positions in attractive markets are important, it takes more to be “leading with innovations, brands and technologies." It requires leadership in value creation, responsiveness to volatile markets, and changing customer and consumer demands as well as in innovation, quality, service and sustainability.
Job Summary At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us. What you’ll do YOUR ROLE -To fulfill all SAP and administrative tasks related to manual and electronic order entry. -Credit & debit note management, supporting in customer and pricing master data (owned by SBU), -Delivery note creation, reporting and the management / solution for all type of claims including. -The agent must have a full overview and understanding of the order-to-cash (OTC) transactions. What we're looking for YOUR SKILLS -Any graduate with minimum 3 years of experience in Customer service. -Working experience on SAP is must. -Preferably in OTC (Order to Cash) related SAP transactions. -Accountable, proactive thinker, flexible. -Cooperation and analytical skills to work together with customer service in the country. -Fully conversant in SAP CS related transactions & reporting functions. -Good communication skills within all levels of the organization • -Able to withstand pressure. -Excellent organization & time management skills. -Able to make timely informed decisions. -The role can be split by Order Entry Agents, Claims Agents, Domestics/Export Agents, Country, etc. depending on the Support Office workload and agent profiles.https://www.halokerja.kabardunia.com connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.
