Call Center Supervisor - C7079

Date Posted: 30+ hari yang lalu
Salary:
Jakarta
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Job Description

Assist in the formulation of targets for individuals and teams

Hire and onboard new employees

Answer questions from staff and provide guidance and feedback

Anticipate escalation and take over calls when needed

Devise ways to optimize procedures and keep staff motivated

Measure performance with key metrics such as call abandonment, calls waiting etc.

Ensure adherence to policies for attendance, established procedures etc.

Keep management informed on issues and problems

Prepare monthly/annual results and performance reports
Here at Zenius, we value fundamental skills as key components in our recruitment process. To fill this role, you are required to have ZenCore levels of:

40 for Math

40 for English

40 for Verbal Logic

For more information on ZenCore and how you can gain a ZenCore level, please click here . For this position, you are also required to have a minimum qualification as follows:

Proven experience as call center supervisor or similar supervisory position

Experience in customer service is essential

Proficient in English; Good knowledge of additional languages will be a definite plus

Working knowledge of MS Office

Tech savvy with knowledge of telephone equipment and relevant computer programs

Knowledge of performance evaluation procedures

Outstanding communication and negotiation abilities

A results-oriented approach

Excellent organizational and leadership skills

Ability to work under pressure

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Job Detail

  • Job Id
    f10080fcfb783e80
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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