To concepting and executing an effective and engaging copy for existing or new product/feature to introduce to users, includes but not limited to user navigation, as well on-boarding, promos, error messages, instructional materials, and other components of the end-to-end user experience.
Actively Participate in an end-to-end design process with UX team, product team, and engineering team.
Gathering customer insights by conducting UX test to improve products and features.
Express our branding, style, and tone of voice through UX writing.
Experiences at least 2 years in UX Writer role
Call Center & Service experienced (Fresh graduate may apply).
Handling inquiry, complain and request from customer.
Servicing with patient and pleasure.
Reporting to Manager, Billing and Collection this position is responsible to process daily billing and premium transaction based on agreed SLA which include: