Date Posted:

Salary:

Managing daily operation of call center activities to achieve the sales target
Monitoring and managing telemarketing team and ensuring they could meet their KPI/target
Creating sales strategies, sales policies & procedures

Job Description:

Managing the daily operation of the call center to meet sales targets and in line with the Company's objectives and strategies
Create procedures/policies for sales team to ensure target achievement;
Create propriate call scripts/sales promotions to attract customers for selling
Analyzing sales data to improve processes and ensure resources are properly allocated,maximize efficiency and customer satisfaction
Monitoring random calls to improve quality, minimize errors and track operation performance
Supporting and supervising subordinates
Assisting team to solving client's issue, complaints, or enquires

Requirement:

Hold Bachelor's Degree in related field
Has 5-7 years of total working experiences as Telemarketing/Telesales Ass. Manager/Manager
Has experience managing above 70 team of sales members
Excellent communication skill in English (verbal + written)
Good analytical skill; good leadership; and able to work independently and in team

556783