Job Description

Job Title: Social Operations Executive

Location: Jakarta, Indonesia


A LITTLE BIT ABOUT THE ROLE:

They will work closely with the Head of Operations to help formulate business strategy, design policies, coordinate operations, implement processes & technology solutions, ensure compliance, evaluate risk and report on overall operational performance.

Their role is to help our agency teams to deliver brilliant work in the most effective way.

WHAT YOU WILL BE DOING:

  • Assist in rolling out & managing regional initiatives that maximize efficiency across our network.
  • Supporting the implementation of Global program rollouts in a regionally tailored fashion
  • Identifying, developing and implementing process solutions and workflow patterns.
  • Implementing global processes & best practices that boost productivity regionally
  • Training teams in effective use of all proprietary and licensed workflow & analytical tools within the business.
  • Working closely with our on-site and Hub teams to provide daily ad-hoc operational support.
  • Assisting with new implementations to ensure are new teams are brought on-line correctly.
  • Ensure the internal and external stakeholder's experience is as positive as possible using clear communication in person, through the telephone and supported by email.
  • Take responsibility for excellence in operational service, understanding and then undertaking the appropriate communication, action and personal presentation as required by the business culture across the region.

WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE:

Knowledge & Skills Required:

  • A minimum of 4 years in either Account Management or Operations
  • A demonstrated history of being both process-driven and result-focused.
  • Comfortable working in a Global set-up across regions, cultures & time-zones.
  • Excellent stakeholder engagement skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships.
  • The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity.
  • Proficient in Adobe CC, Microsoft Office and other related software.
  • Comfortable with short term maternity contract

Personal attributes:

  • Self-motivated, working with little supervision.
  • Collaborative team player, open minded – non political.
  • Proven ability to effectively work with creative teams.
  • Proven ability to communicate and liaise with all levels in the business.
  • Discrete about all confidential and personal information.

Driven, proactive, helpful, and enthusiastic team player.

ABOUT OUR COMPANY

Established in 2004, we are the first and only company to design, build and run bespoke in-house agencies and ecosystems for brands. Today, we create work that delivers business growth, fame and purpose for over 200 clients in 46 countries and counting.

Our unique model moves at the speed of modern business to drive change from the inside out; working smarter to make our clients' money go further, and helping them build better solutions, systems and brands. Client solutions include Unilever's U-Studio (a platform used by almost three-quarters of Unilever's brands globally), adidas' off-shore hub and PepsiCo's global digital team.

In 2020 we were ranked #1 in Adweek's Fastest Growing list (US) and featured in The Drum's Honours List of the best businesses that helped shape the year.

We are part of the Inside Ideas Group (IIG), which combines specialisms from Adjust Your Set (content and culture), Dare (design, experience and engineering) and Aylesworth Fleming (property marketing).

As an employer, we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

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Job Detail

  • Job Id
    dc88fc1dd758c702
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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