Shopper Operations Analyst

Date Posted: 12 hari yang lalu
Salary:
GO-JEK
Jakarta
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Job Description

About the Role
Fasten your apron and gloves if you’re ready to help our #EmakJago by becoming our Shopper Operations Analyst! In this role, you’ll take charge in managing the day-to-day operations of #EmakJago as our GoMart shoppers alongside our driver-partner counterparts. Your efforts will directly improve GoMart’s service performance through supply operations excellence, ultimately allowing us to provide delightful experiences to our customers, #EmakJago, and driver-partners.


What You Will Do

    • Manage shoppers’ experience in our GoMart’s supermarket merchant-partners through daily collaboration with multiple teams such as Merchant, Care, Finance, Regional, and many more
    • Work closely with the Driver Core team to align driver-partners needs and how best to work together with the shoppers
    • Develop SOP for shoppers and driver-partners and ensure their compliance to it to maintain top service level quality
    • Track and maintain metrics related to shoppers’ end-to-end lifecycle funnels as well as their performance such as Booking Conversion Rate, shopper utilization, etc.
    • Collaborate with the Product, Engineering, and Design teams to define and develop the shopper-facing app and their features

What You Will Need

    • At least 2 years of experience in Product Operations, Strategy & Planning, Product Analyst, Supply Chain, or other similar roles
    • Proven experience and understanding of supply & demand planning and analysis
    • Familiarity in working with multiple stakeholders across various teams at the same time
    • An analytical and problem solving mindset as well as acute attention to detail, to enable you to identify improvement opportunities and later implement them using various tools & methods
    • Strong proficiency in Microsoft Excel and Metabase
    • Understanding of SQL will be a plus
About the Team
Our GoMart Operations team comprises 4 people based in Jakarta (yeah we’re small but definitely mighty). We manage end to end GoMart Operations to ensure GoMart can grow even more. We look after Customer, Merchant, Shopper and Driver as well, we are passionate to solve their pain points and deliver the best solution for them.
In 2020, we successfully built the Shopper Operations from scratch and scaled up the numbers of shoppers rapidly. Currently we are focusing on making the shopper operations more efficient and improving the shopper lifecycle and experience as well, especially during this pandemic situation they are our heroes.
Aside from ensuring the best experience for all of our stakeholders, we also take time to focus on each other’s personal growth and well-being (mental health is just as important as physical health!). Outside of work, you could probably find us in an intense karaoke session or binge-watching K-Dramas. We’re also a group of foodies, so any food recommendations are always welcome!
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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Job Detail

  • Job Id
    bb71b032f4c1d976
  • Location
    Jakarta
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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