Baru CTS Service Manager

Date Posted: 6 hari yang lalu
Salary:
PT Atlas Copco Indonesia
Jakarta
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Job Description

Job description

  • Plan, instruct, supervise all service activities within the appointed region
  • Collaboration with CSC in managing the technician daily schedule including preparation of all documents required
  • To coordinate the technician detail assignment
  • Direct and assist the Technical Support and Technician in solving problem
  • To ensure each technician understand and follow procedure, technical specification and manual instruction properly
  • Solving complex technical problem directly
  • Controlling the technician productivity and ensuring WIP running in minimum level
  • Collaboration with CSC to monitor WIP status and inform the service schedule to customer
  • Ensure availability of all form as the prerequisite for service execution
  • To appraise performance of Technician in the region, as per each responsibility
  • To ensure the accuracy of data time sheet including the required service job supporting documents
  • Ensure proper usage of all spare parts and consumable material
  • To advise CTS sales engineer and CTS sales manager for additional parts/service needed in every job or as requested for customized quotation.
  • Ensure warranty claim report prepared in time
  • Ensure all service job cost in control or equipped with PO/WO.
  • Ensure proper usage of service vehicle
  • Ensure spare parts availability for the scheduled service job
  • Monitor status of break down spare parts order and inform it to customer
  • Arrange all supporting documents needed to close the service job.
  • Maintain workshop cleaning by executing daily/weekly cleaning schedule
  • Maintain equipment properly, such as for: tool box, standard technician’s tools, workshop equipment, consumable storage, office and workshop building and service vehicle
  • Control and put in specific location for all scrapped material and material under warranty claim
  • Control and monitor all equipment calibration within the region
  • Implement ISO Integration (ISO 9001, ISO 14001 and OHSAS 18001)
  • Control all service cost in accordance with annual budget and do necessary repair if needed
  • Control and evaluate training result provided to all staff and technician every year
  • Prepare training plan for staff and technician every year
  • Evaluate customer satisfaction and take necessary action under the prokura limit if needed
  • Arrange presentation/technical sharing with potential customer and distributor
  • Provide technical support to solve internal and external problem
  • Analyze technical problem of the customer’s equipment in relation with warranty
  • Monitor and coordinate with PIC related to product development information
  • Ensure achievement of operation KPI for the region


Mission

  • To lead, develop, motivate, and support the Operation and Technical team, maximizing their performance and ensuring the right directions are given through coaching and leadership thereby achieving maximum profitability and sustainable growth in line with Group’s vision and values.
  • To develop and support a spirit of open communication and fairness in all areas of operation.
  • Give strong attention and support the use of Internet/Intranet/Extranet development possibilities, actively embracing and supporting global projects resulting in strengthened customer relationship and better operating efficiency.
  • Work closely together with other members of the team to help achieve overall company’s goals and targets for sustainable growth


Experience requirements

  • Minimum 5 years of experience air compressor service business.
  • Experience of people management needed


Knowledge

  • Computer literate
  • Advanced English in writing and speaking is a must


Educational requirements

Engineering background or equivalen – Minimum Bachelor degree


Personality requirements

  • Positive attitude
  • Self motivated with a high level of responsibility and loyalty
  • Demonstrate good communication skills on all levels
  • Task and Customer oriented
  • Good analytical and problem solving skills
  • Good organizational and time management skill


Country and city description

Indonesia – Jakarta

Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

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Job Detail

  • Job Id
    0cb5ea91e01d5dd8
  • Location
    Jakarta
  • Company
    PT Atlas Copco Indonesia
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact PT Atlas Copco Indonesia

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