Date Posted:
Salary:
id
Apply Now Whatsapp to Friend Save This Job

Job Description

Position: Chief Concierge (Full time #530731)
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia

Duties and Responsibilities

  • Offers a warm, sincere and personalized welcome to all guests.
  • Supervises, coaches and supports the concierges, Airport Representatives and Porters.
  • Ensures that Legendary Quality Experience Standards are fully implemented, maintained and exceeded throughout his/her team to meet and exceed our guests' expectations.
  • Provides guests access to all Jakarta City and Indonesia has to offer.
  • Has an in-depth knowledge of directions, travel time, cost and various forms of transportation.
  • Maintains a constantly updated database with extensive information about city highlights.
  • Maintains a consistent and sufficient level of current and up-to-date brochures, maps and handouts.
  • Maintains a daily sheet (via software) of all guest requests, reservations and confirmations for guests.
  • Creates special conversations with guests, which identifies personal preferences in order to record in each guest’s profile history.
  • Is knowledgeable of all in-house and arriving guests.
  • Is aware of all daily events in the hotel.
  • Arranges tickets for theatre, sporting events, local attractions and any other event.
  • Makes and confirms dining reservations.
  • Arranges for package delivery and pickup for guests.
  • Provides guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.
  • Communicates immediately all-important details to management and colleagues.
  • Maintains a clean, neat and organized desk at all times.
  • Acts as a guide when guests ask for direction and physically assists them to their destination within the hotel.
  • Provides clear directions for all guests traveling outside the hotel with supporting written instruction.
  • Responds to all guest needs and requests.
  • Ensures and maintains a very high standard of personal hygiene, behaviour and grooming standards of colleagues.
  • Handles guest complaints and comments relating to the department tactfully.
  • Performs any other reasonable duties as required by the Front Office Manager (ex: covering Duty Manager once in a while when needed)

Requirements

  • 5 years Chief Concierge experience in a luxury hotel in Jakarta
  • Being a member of Clefs d’Or would be an advantage
  • Able to communicate written and spoken English, preferably in Indonesian.
  • Excellent overall communication skills
  • Outgoing and enthusiastic personality
  • Able to multi-task and work under pressure
  • The ability to work well in a team environment
  • Able to stand for extended periods of time
  • Must be professional and possess excellent presentation, communication, organization, and effective time management skills
  • Must have very strong knowledge of the restaurants, bars, nightclubs, theatres and attractions in Jakarta.
  • Flexible schedules and working hours; willingness to work weekends & holidays required.
  • Knowledge of computers and systems
  • Successful problem-solving skills
  • Excellent leadership skills and ability to motivate his/her team

Advertised: 03 Aug 2022 SE Asia Standard Time
Applications close: 31 Oct 2022 SE Asia Standard Time

Related Jobs

Job Detail

  • Job Id
    a88b90e43954373c
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://www.halokerja.kabardunia.com connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.kabardunia.com . All Rights Reserved.