Job Description

Location Jakarta Work Type Permanent Application Posted November 16, 2021

About the Role


Are you someone who's looking to solve problems that matter? Are you someone who thrives on the balance of business goals and users' needs? Are you looking to work with people who see failures as growth opportunities? We have good news for you. Gojek Design is looking for a Product Designer in the Commerce Enablement team, join us on an adventure of designing for merchant-partners to sell their products via online and offline in Indonesia (and the greater Southeast Asian region). We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem. We're offering a playground to experiment and ship exceptional solutions to a diverse set of problems. You'll be working with PMs, Engineers, Researchers, and Design leaders to define the roadmap, goals, and vision of how to build the best growth tools for our merchants. Your designs will directly impact millions of businesses daily, and the tens of millions of their customers.



What You Will Do

  • Work with UX researchers to identify users’ needs and understand how users consume and navigate their way through the app
  • Define the product briefs together with stakeholders, get buy-in of your design, and be able to present the ideas/solution to the team
  • Plan and design wireframe/flow for the project/feature you are working on
  • Come up with ways to validate the design, and collaborate with the Research and Insight team to execute it
  • Collaborate and coordinate with Interaction designers, copywriters, creative, business, stakeholders and engineering to deliver user-centric solutions
  • Measure and iterate on your developed product once it’s live based on product OKRs
  • Proactively seek/give feedback from other stakeholders to make sure concepts are meeting the intended project goal
  • Mentor junior designers to help other designers work efficiently and participate actively in the hiring process

What You Will Need

  • At least 3 years of experience in the product design industry ideally working on merchant-facing products
  • Familiar with data and can identify problem areas, find out the root cause of an issue, furtherly map out the user journey and break these problems into smaller chunks
  • Deep empathy and interest in keeping your customers point of view in the forefront, constantly validate your design either through quantitative or qualitative research
  • Use basic analytics tools to gather customer data (funnel) Possess a good knowledge of design fundamentals such as design thinking framework and other framework in order to develop products
  • Able to sketch the ideas into a wireframes, learn how to make wireflow and do wireframing for well defined features
  • Ability to learn quickly, teach yourself new skills, and thrive within a complex, fast-paced environment Excellent organizational skills, project management, collaborative teamwork with wide range of stakeholders
  • Fluency in the latest product design trends, tools, and technology across platforms (iOS and Android)

About the Team

The Gojek Design Team is made up of around a hundred designers spread across two countries and seven teams. Our members come from a wide range of backgrounds, and are experts in Graphic Design, Interaction Design, Product Design, UX Writing, Illustration, Service Design, UX Research, and Motion Design. Together we envision, create, and support products and services that meaningfully improve the lives of our customers.

The Commerce Enablement team is responsible for the core experience across merchant products like Moka POS, GoStore, GoKasir, and Selly. Designers on this team work in the complex problem areas of payouts, reporting, merchant onboarding, account & inventory management. We are responsible for designing the final products and creating guidelines within established processes including many integration with Gojek internal products like GoBiz, GoFood, GoPay and other external partners. As a team, we’re concerned not only with the growth of the company, but each other’s personal growth and well-being, too.

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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Job Detail

  • Job Id
    9a708aa23819cef3
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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