Date Posted:
Salary:
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Job Description

Candidate should be willing to work and relocate to Manila, Philippines.

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JOIN ACCENTURE AND GET
- 35,000PHP* SIGNING BONUS
Responsibilities Overview:

  • Deliver high-quality training to audiences using a variety of media types.
  • Provide course and learner feedback to key stakeholders.
  • Maintain the highest level of expertise in the area of specialty and interact with subject matter experts in new course development.

Qualifications:

  • Bachelor’s degree holder
  • Strong written and verbal communication skills in Spanish and English languages
  • Must have at least 1 - 2 years of training, teaching or communication skills coaching experience
  • Experience in Contact Center/BPO and/or Insurance industry
  • Must be willing to go back on-site once recalled

Training Needs Analysis

  • Work with the operations, training, and quality teams to identify performance gaps related to communication skills
  • Analyze performance gaps and provide recommendations to meet target metrics

Training Design and Development

  • Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design
  • Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps
  • Regularly provide feedback on content and recommend improvement of courseware

Training Delivery

  • Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff
  • Teach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods
  • Mastery of course content and related courseware, certification as appropriate
  • Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.

Training Evaluation and Reporting

  • Gather data from operations and other support teams to measure program effectiveness
  • Conduct assessments (e.g., Kirkpatrick Level 1 and 2) as per Service Level Agreements (SLA) and administer pre- and post-training exams/tests as required

Why join Accenture?

  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, Inclusion and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities

*Terms and conditions apply
In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.

Job Type: Full-time

Ability to commute/relocate:

  • Jakarta: Reliably commute or planning to relocate before starting work (Required)

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Job Detail

  • Job Id
    8a99ed379ef53a54
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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