Customer Service Representative

Customer Service Representative - C6062

Date Posted: 11 hari yang lalu

Salary:

Jakarta

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Job Description

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers
Here at Zenius, we value fundamental skills as key components in our recruitment process. To fill this role, you are required to have ZenCore levels of:

40 for Math

40 for English

40 for Verbal Logic

For more information on ZenCore and how you can gain a ZenCore level, please click here . For this position, you are also required to have a minimum qualification as follows:

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

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Job Detail

Job Id

89356cac4010efe6
Location

Jakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female