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Job Description

Implementing & sustaining the service quality level for gaining customer satisfaction & loyalty through service performance measurement activities

Developing, maintaining, evaluating internal process pain points through designed journey mapping

Analyze strength & weakness for each internal touch point measured and creating report as a insight of improvement for touch point owner within 3 weeks after survey completion

Implementing close the loop activity as part of follow up the customer feedback and insight
Fresh Graduated are welcome to apply or having 1 year or more experience in Customer Experience or Customer Service area in Banking/Financial, Telco or Hospitality industries

Knowledge of customer experience management approach and methodologies used in service and marketing will be advantage

Good experience data processing program (Excel Base) and used to have presentation with stakeholders

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Job Detail

  • Job Id
    850e321457e36580
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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