Date Posted:
Salary:
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Job Description

Job Descriptions:

  • Provide accurate and timely support for payment ops (under BPO) in all countries for activities related with Financial Product (incl. but not limited to: bank statement checking, coupon or point creation, refund process to banks or payment gateways, PayLater related activities, add or change profile account)
  • Point of escalation for daily operational issues and maintain communication with all Traveloka partners in Financial Product (incl. but not limited to: banks, payment gateways) via various communication channel
  • Perform daily and weekly report on payment health system
  • Handling customer facing cases related with Uangku product
  • Perform routine monitoring on Financial Product tools or slack chanel and escalate to related team for any issues in a timely manner as per SOP
  • Provide ad-hoc support for any Financial Product workstream (if needed)

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Job Detail

  • Job Id
    7b17b325f120446a
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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