F&B GRO

Date Posted: Posted19 hari yang lalu

Salary:

West Java

Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
Ensure that the hostess stand is cleaned and organized.
Review the Reservation book, pre-assign designated tables and follow up on all special requests.
Greet the guests at the entrance of the restaurant.
Seat Guest accordingly to floor plan / being fair to each waiter.
Show guests their table which has been designated to them
Anticipate heavy business times and organize procedures to handle waiting lines.
Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
Maintain positive guest relations at all times.
Be familiar with hotel services / activities to respond to guest inquiries accurately.
Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
Promote a cooperative working climate, maximizing productivity and quality.
Do table visits systematically at each meal period to ensure guest satisfaction.