Baru QMO - Request Analyst

Date Posted: Posted8 hari yang lalu
Salary:
Jakarta
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Job Description

Our vision is to transform how the world uses information to enrich life for all.
Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.JR16786 QMO - Request Analyst
As a GQ (Global Quality) QMO (Quality Management Office) Request Analyst, you will be responsible in delivering excellent customer support by managing customer related requests in SFDC (salesforce.com) through collaborating with customer facing teams and key functional groups (including Product Engineering, Package Development, Supply Chain, Manufacturing etc.). Customer support includes request for relevant product or process information that is crucial in establishing/maintaining good relationship with Micron's customers. You will be responsible in providing overall guidance on information that can be shared to customer facing teams based on your high level or technical knowledge of Micron's products across different technologies.
Responsibilities and Tasks:
  • Evaluate customer requests submitted in SFDC and determine if request abides by Micron's security/confidentiality rules, industry standards, and guidance from customer facing teams and functional groups
  • Facilitate information gathering from functional groups or Subject Matter Experts and document the response to be given to customer
  • Coordinate and facilitate reviews with account teams and functional group to ensure alignment on communication that will be sent out to customers
  • Support and coordinate First Article Inspection related requests from SFDC
  • Provide recommendation on information or data to be provided to customer facing teams based on high level technical knowledge of Micron's products
  • Manage status of open requests, including uploading of documents and emails/logs associated with requests
  • Manage and maintain document libraries or knowledge database that house generic product/process information for account teams to use
  • Manage salesforce dashboard and monitor process related metrics including turnaround time and quality of information provided
  • Evaluate and implement opportunities for process automation to improve efficiency of all processes
  • Act as a main point of contact for salesforce guidance or questions related to customer requests
  • Provide SFDC training to customer facing teams and new hires, as needed

Skills and Experience:
  • 3+ years of experience managing customer facing information required
  • 3+ years of experience working with customer facing teams required
  • Knowledge of Semiconductor processes is required, memory is preferred (knowledge of product technologies - DRAM, NAND, mNAND)
  • BS degree or higher degree in Engineering, Supply Chain, Business Administration
  • Project/Program Management experience
  • Prior experience with SFDC, SAP, Teamcenter preferred

Work Environment
  • Ability to manage schedule to work across global time zones is required.
  • Flexibility to manage urgent customer needs is required

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich lifefor all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.
Please note that in order to assist in providing a safe and healthy workplace for all Micron team members, new employment offers for jobs based in India, Malaysia, Singapore, and the U.S., are contingent upon the applicant's provision of a copy of their COVID-19 vaccination document to Micron on a confidential basis prior to their scheduled start date confirming that they have completed the COVID-19 vaccination process, subject to any written request for medical or religious accommodation and to the extent permitted by applicable law.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations,please contact
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

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Job Detail

  • Job Id
    6d522565b8d8423e
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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