Location:
Indonesia
Department: Customer Service
Location: Indonesia
Job Description
Design / perform business-oriented, comprehensive, accurate reporting system/ analysis to monitor the performance of the business, to locate risk and to discover potential improvement opportunities.
Perform ad-hoc analysis to understand certain business cases and challenges, providing conclusions and advice based on data analysis.
Provide insightful analysis to management for decision making.
Facilitate cross-functional Process Improvement Initiatives and root cause analysis.
Work with colleagues in OPS team for understanding data insights and handling training related to data & BI.
Collaborate with the data product team to conduct data/report automation projects.
Job Requirements
Bachelor’s degree (or above) majoring in in Computer Science / Information Technology / Statistics / Business Management or its equivalent.
3 – 5 years’ experience in data analytics, business intelligence or strategy-related roles.
Strong customer orientation. Experience in e-commerce and customer care is a plus.
Solid analytical and problem-solving skills.
High level of Excel and SQL proficiency.
Experience using visual analytics tool (e.g. Tableau, Qlik) and big data frameworks. Exposure to Alibaba data platform is a plus.
Excellent presentation skills and strong knowledge of Microsoft Office tools.
Good communication skills and able to work with different stakeholder
Team player, self-motivated, and able to work under pressure.
Demonstrated ability to learn fast, handle multiple tasks, prioritize objectives to meet deadlines.
LOWONGAN Customer Service (Inbound Call).
Bachelor degree or higher degree from a reputable university preferred.
Minimum 1-year experience in the same field.
Minimum 3 years experience in garment/textile industry as QA Laboratory.
Fluent in english (min. passive).
Familiar with GAP/Target/Wallmart quality initiative.