Customer Service Agent

Date Posted: 20 hari yang lalu
Salary:
Surabaya+1 lokasi

Job Description

Join the future of logistics.
At Maersk, we want to be pioneers in logistics. We’re embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service that can deliver intelligent solutions for customers around the world.

We offer

At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.

But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless. By combining our scale and resources with an entrepreneurial mindset, we’ll give you the chance to take on bigger challenges, grow faster and develop yourself further.


Key responsibilities

  • Handles Customer service tasks on a daily basic.
  • Manages end-to-end shipment process, from Ocean booking to landside service in order to ensure smooth delivery
  • Provides quality service to both internal and external customers, responds to all enquiries in a timely and accurate manner
  • Focuses on high-quality data to set a high standard for all the assignments managed
  • May perform root cause analyses in the event of escalations, owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
  • Passionately do upselling to promote Maersk , Attracts potential customers by answering product and service questions and suggesting information about other products and services

We are looking for

  • Has previous customer service experience in integrated logistics industry
  • Has previous experience in a customer facing role, preferably one that involved any form of critical thinking
  • Excellent interpersonal skills
  • Detailed-oriented and self-driven individual
  • Ability to work effectively under pressure.
  • High level of independence

Related Jobs

Job Detail

  • Job Id
    3ee186b46f86ab54
  • Location
    Surabaya+1 lokasi
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Maersk

Sponsored by

https://www.halokerja.kabardunia.com connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job