Deliver fast and excellent solutions to customers.
Establish and maintain relationships with customers.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, explaining the best solution to solve the problem, following up to ensure solution.
Coordinate with different departments to create a seamless experience for customers.
Attracts potential customers by answering product and services questions, suggesting information about other products and services.
Minimum diploma or final-year student
Able to work full time for 3 months
Service-oriented and a good listener
Well organized, capable, and practiced in handling complex and multifaceted tasks
Minimum 3 years of working experience in customer service/relation fields.
Monitor all customer tickets (inquiries, requests & complaints) to meet the serviceâ¦
Liaise with internal and cross-department team such as graphic designer, content marketing, public relations, business development and product team related toâ¦
Develops customer contacts and promotes products and services.
Leads service quality meetings with customers and works on action plans to improve performance.