Becoming a Digital Sharia Bank is one of the Sharia Net Bank solutions to attract people in Indonesia who have not been touched by financial services.
We are continuous product development with a focus on customer interests
The TechOps Support Engineer will have an excellent understanding of systems administration, troubleshooting, issue prioritization, root cause analysis in problem-solving, and escalation in a variety of application environments. A successful candidate will demonstrate a technical aptitude, the ability to deal effectively with people in a wide variety of situations. A successful candidate will also be able to prioritize a multitude of concurrent issues and escalate with a customer obsession mindset and demonstrate a proven ability to operate in extremely high-pressure situations. You will provide first and second-tier technical support, contribute to enterprise cross-functional projects and interact with software developers, executives, vendors, and other support teams.
Essential Functions of a Technical Operations Engineer:
Resolve issues impacting client and play a key role in enhancing the client experience.
Coordinate input from Development, Business Analyst, and Operations teams to deliver a technical solution.
Partner with business functional team leaders and other key stakeholders to provide analytics and insights to enhance efficiencies, identify challenges, and quantify performance.
Provide and manage monitoring the system and provide communication to the stakeholder for an issue or outage.
Manage on-demand (ad hoc) data & report requests to support the evolving needs of the business.
Project and Program Management: Manage and/or participate in various projects and programs
Qualifications and Experience:
2+ years of experience providing technical support for software applications
Demonstrated ability performing a Technical Support role to effectively research and resolve complex technical problems, provide software support and testing, documentation, and technical training
Proficiency utilizing working with Databases and SQL
Working knowledge of programming languages (Python, Java, Go) a plus
Troubleshooting proficiency - ability to duplicate problems and define root causes using designs, code, or specifications
Familiar with Linux OS
Demonstrated experience finding an issue based on Logs data.
Working knowledge of monitoring platform (datadog,grafana,zabix, cacti) is a plus
Essential Qualities to be Successful:
Ability to easily adapt to and learn new technologies.
Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.
Analytical and detail-oriented with in-depth technical knowledge and problem-solving skills.
Innovative thinking and bias for action balanced with a strong customer and quality focus
An ability to think creatively and apply strong analytical and problem-solving skills, driving issues to resolution.
Strong attention to detail and excellent written and oral communication skills.
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