Implementation of a new program, whether the client is new or already existing within Teleperformance.
2. Service Delivery Management
a. To maintain and grow a win-win Client relationship through regular Business Reviews
b. To be the voice of the Client within Teleperformance by following a structured set of meetings with all departments
c. To report and analyse campaign performance
d. To listen to the Client and Operational team at all times in an open, proactive manner to maintain a win-win situation for both organizations.
3. Client Satisfaction and Dissatisfaction Management
a. Evaluate the level of satisfaction of all Clients through a survey (Ksat)
b. Handle Client complaints in a professional and timely manner and to turn them into opportunities
c. Ensure the proper termination of a program.
4. Client Growth
Turn the relationship with the Client into a strong partnership by identifying business opportunities. Should also be able to offer innovative solutions creating added value for both organizations.
5. Payment Process
a. Invoicing
b. Follow up on late payments and close any issue related to invoice
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