Sales & Service Officer

Date Posted: 11 hari yang lalu
Salary:
Danamon
Surabaya+2 lokasi
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Job Description

Date: Nov 2, 2021

Location: East Java

Company: PT Bank Danamon Indonesia Tbk

Job Purposes

Melaksanakan kegiatan operasional dalam rangka memberikan pelayanan yang prima (Service Excellent) untuk mendukung pertumbuhan bisnis dan kepuasan nasabah, melaksanakan fungsi kontrol sesuai dengan prinsip-prinsip kepatuhan, peraturan internal dan external yang berlaku.

Responsibilities

Sales & Service :

  • Memastikan Standard Pelayanan Sales & Service di cabang sesuai Ketentuan
  • Memberikan pelayanan sesuai SLA yang berlaku
  • Menangani & melakukan tindak lanjut atas komplain di cabang sesuai ketentuan

Financial :

  • Mendukung pencapaian target bisnis sesuai yang ditetapkan
  • Melaksanakan Sales Process di area SSO untuk mendukung pertumbuhan bisnis.
  • Melaksanakan proses operasional yang mendukung pencapaian target finansial yang telah ditetapkan

Risk & Control :

  • Melaksanakan proses KYC, APU & PPT sesuai ketentuan yang berlaku.
  • Melaksanakan Proses Transaksional di area SSO sesuai ketentuan internal dan eksternal yang berlaku.

Productivity & Eficiency :

  • Mengikuti training/pelatihan/sertifikasi yang ditetapkan
  • Melakukan diskusi dengan PUK apabila diperlukan

General Qualification

  • Memiliki kemampuan interpersonal dan komunikasi yang baik
  • Orientasi pada pelanggan
  • Berpenampilan menarik, ramah, dan antusias
  • Memiliki pemahaman terhadap produk perbankan
  • Memiliki pemahaman standard pelayanan cabang

Education

Minimal D3

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Job Detail

  • Job Id
    2107f21826522fa8
  • Location
    Surabaya+2 lokasi
  • Company
    Danamon
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Danamon

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