Associate, QA & Training-Customer Care

Date Posted: Posted8 hari yang lalu
Salary:
Lazada
Indonesia
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Job Description

Location: Indonesia Department: Customer Service Location: Indonesia Job Description 1. Working closely with the Operation team to standardize and ensure high-quality service through continuous quality assessment
2. Monitor Agent's product knowledge, ability to handle regular and hard complaint customer
3. Track the performance and provide proper action plans
4. Prepare & present quality reports and provide recommendation actions
5. Update procedures and scripts based on customer response and changing business needs Job Requirements 1. 2-3 years experience in Quality Assurance
2. Proven track record of analytical skills
3. Proven ability to effectively communicate both orally and in writing
4. Intermediate Skill with MS Excel & MS Powerpoint, skill with MS Visio will be a plus
5. Results-oriented, self-starter with an ability to work independently with the general direction
6. Has an ability to fully grasp the knowledge in a timely manner

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Job Detail

  • Job Id
    ff83244a3242ad7b
  • Location
    Indonesia
  • Company
    Lazada
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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