Baru Service Coordinator

Date Posted: 8 hari yang lalu
Salary:
Surabaya

Job Description

Service Coordinator

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.


The Service Coordinator occupies an important position in the execution of Service projects and activities related to Turbocharging services in Process Automation business area in Surabaya, Indonesia. You will be coordinating and planning the provision of necessary resources, spare parts and logistics for on-site service jobs, ensuring that the process is seamless, from quotation to invoicing and cash collection. Reporting to the Head Of Commercial Operation Manager, you will act as the key point of contact for the customer during the execution of a service job, optimizing customer satisfaction by meeting all obligations and requirements while complying with Health, Safety & Environment requirements.

Your responsibilities

  • Building sustainable customer relationships to ensure local client growth, satisfaction and retention and utilizing feedback to drive development of processes and practice.
  • Regularly reviewing the scope of work to ensure that all parties fulfill their contractual obligations, particularly regarding claims and changes.
  • Managing all required reporting and documentation and overseeing the timely registration of necessary data in the system.
  • Working with other ABB units and teams to harmonize service activities and maximize service sales at every opportunity.
  • Identifying key improvement opportunities in products, services and processes, and disseminating the findings.
  • Supporting and managing 24 hours service availability / emergency duty and coordinating and planning all service/repair jobs together with the customer (applying the LD policies).

Your background

  • Bachelor’s degree in Engineering or similar is preferred.
  • 1-2 years of experience in operations / commercial field.
  • Good knowledge in MS Office suit (Excel, Word, Powerpoint) preferred.
  • Technical knowledge and basic knowledge in engine technology.
  • Ability to act solution oriented and to variate different approaches, be flexible and creative with Good command in English and local language.

Benefits

  • Life insurance
  • Medical insurance
  • Flexible work practices
  • Transportation

More about us

ABB Turbocharging manufactures and maintains turbochargers for engines on ships, power stations, diesel locomotives and large, off-highway vehicles. We strive to be a trusted partner in supporting our customers transit towards sustainable industries with innovative technology, expertise and smart solutions. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated.

Job Detail

  • Job Id
    fd61dd33016572d6
  • Location
    Surabaya
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://www.halokerja.kabardunia.com connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job