Baru Administrative Assistant - Resort Operations

Date Posted: Posted7 hari yang lalu
Salary:
Marriott Vacations Worldwide
Denpasar
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Job Description

Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.

Guest Relations
Address guests' service needs in a professional, positive, and timely manner.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Thank guests with genuine appreciation and provide a fond farewell.
Assist other associates to ensure proper coverage and prompt guest service.
Planning and Organizing
Assist in the planning and organization of various meetings (e.g., promotions, scheduling vendors).

Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate, and professional language.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Talk with and listen to other associates to effectively exchange information.
Working with Others
Support all co-workers and treat all associates and customers with dignity and respect.
Develop and maintain positive and productive working relationships with other associates and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Actively listen to and consider the concerns of other associates, responding appropriately and effectively.
Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.

Documentation/Reporting
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.

Computers / Software
Transmit information or documents using a computer.
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation, and answer inquiries from guests.
Use computer systems and software packages to input, access, modify, store, or output information
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Quality Assurance
Comply with quality assurance expectations and standards. Office Equipment
Transmit information or documents using mail, scanner, or facsimile machine.
Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up to ensure problem is corrected.
Physical Tasks
Enter and locate work-related information using computers and/or other methods.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds / 5 kgs without assistance.

Other
Perform all tasks in a timely manner ensuring all deadlines are met.
Perform other related tasks as assigned by management.
Comply with MVCI and Marriott Vacations Worldwide policies and procedures.
Be proactive, team-oriented and have a flexible approach to work, meeting the needs of the team and the business at all times.
Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and external customers.
Maintain a working knowledge of all Marriott Vacations Worldwide product lines.
Maintain computer systems knowledge (Windows, Outlook, Word, Excel, PowerPoint, etc.).
Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times

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Job Detail

  • Job Id
    fc373cdd74f90521
  • Location
    Denpasar
  • Company
    Marriott Vacations Worldwide
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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