Date: Oct 12, 2021
Location: Jakarta, ID
Company: AkzoNobel
Our company can only deliver sustainable high performance if our employees can reach their full potential and grow and develop together with AkzoNobel. We want to ensure employees are offered continuous learning and development opportunities. With that intention in mind please find job opportunity mentioned below. Please make sure you discuss the same with your manager before applying. You can also refer someone you know for the job!
The purpose of this job is to develop and manage the country consumer care line management which include call center, preview service, complaint and inquiry handling and also supporting brand campaigns using CRM Levers (SMS/Email/WA blast) that is cost efficient and support the delivery of country consumer engagement strategy.
Develop the country specific care line framework aligning with country CRM strategy.
Manage service delivery and relations of care line service providers
CRM Case Management Deployment, Usage and Operations including SLA Compliance
Management Information System
Manage the services and brand campaign delivery using CRM Levers (Dulux Ask The Expert, Dulux Preview Service, CRM campaign to the databases)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 15945
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