Date Posted:
Salary:
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Job Description

Focus on improving customer satisfaction and experience.

Make recommendations to management to improve customer experience.

Customer care management: manage all customer care channels (Email, Call Center, Chatbot, Live Chat and Digital) so that the SLA is achieved and even increases.

Implement changes in renewals or company policies and guidelines in FAQ.

Analyze all cases, issues and complaints as well as customer voices for future development.Create and maintain reports about customer interactions.
Bachelor's degree in Statistics - is a MUST.

Min. 1 year experience; Fresh graduates are welcome to apply

Excellent communication skills – both oral and written for effective communication

Good organizational, interpersonal, and problem solving skills

Ability to process data in SQL

Peoples skills: able to relate well with diverse groups of customers

Computer proficiency: ability to process data, especially in Microsoft Excel and SPSS

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Job Detail

  • Job Id
    f4248b5564fb4cc2
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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