We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.
Description
Objectives:
Responsibilities:
1. Coordinate local On-site activities in the site in support of SLAs, of internal teams and external providers, for daily infrastructure services, related to Workplace support, Network support and Server support and the Local contact for IS service providers.
2. Operate all local specific solutions, services and specialties installed in the site. Includes:
a. Preparation of all requests for local solutions, VIP support, etc
b. Perform administration tasks eg. Gatekeeper approval, raising purchase requisitions, website administration.
c. Disseminate IS-related information or knowledge eg. FAQs, local-friendly manuals, roadshows, etc to promote user computing productivity.
3. Perform the required local tasks for implementations (and rollouts) of change requests and projects in the site.
4. Perform resolution activities for all service, incident and problem escalations arising in the site. Works closely with the respective teams to bring about timely communication, restoration and closure.
5. Perform data update and maintenance such that data pertaining to all locally installed IS assets in the site is timely updated in the BASF global asset databases.
6. Support infrastructure service and solution content expert(s) for the purpose of enhancing user support and for the designing of effective, fit-for-Asia Pacific-purpose IS infrastructure solutions and services.
7. Operate the following “IS Security on the ground” topics arising in the site :
a. Administer Physical security access controls of local IS assets;
b. Support Security alerts, Responses and Reporting;
c. Contact person for local security audits of IS standard services;
d. Inform to Team Lead where there are demands for local specific security measures, solutions and services.
Requirements:
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