Baru CUSTOMER SUCCESS OFFICER

Date Posted: 3 hari yang lalu

Salary:

Indonesia

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Job Description

About the challenge Do you love to connect with people? Do you have the passion to directly help customers? Are you interested to learn more about sales calls, and develop skills for a successful career in sales or account management? If yes, roll up your sleeves because we have an interesting position for you!
As our Customer Success Officer, you will handle and support our inbound and outbound customers. The CSO team facilitates the communication between our different teams and it’s customers, making sure that when connecting them, our customers experience a perfect customer journey.
The CSO team does this by engaging deeply with the client, providing any kind of support or solution they need, all the whilst informing them of our products. As a Team Lead, it is up to you to ensure daily quality & quantity targets are met, as well as to make sure your team is learning, motivated, and happy. The team is due to grow substantially, so we are looking for someone who is ready for the next step in their career.
About Lamudi Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach.

What a day at work for you will look like:

You will receive inbound, and if necessary reconnect to outbound prospect leads provided to help them on their journey to buy real estate
You will provide outstanding communication to provide support in finding more properties matching user requirements
You will build great relations with your customers over the phone
You will manage your pipeline in our CRM (Salesforce) and keep management up to date of your progress

Is this you?

Excellent Communicator: Able to speak clearly and directly through a friendly tone that can convey respect and empathy
Excellent Sales & Negotiation skills: Knows the sales game by heart and loves to play it every day, understands what makes a customer tick, and can get always get a deal that makes all parties happy
Can-do attitude: Sees solutions, not problems and is able to act upon them
Resilient: No harsh conversation can get them demotivated
Has at least a Bachelor degree from a reputable university
Has a minimum 1-year work experience. A background in sales, telesales, and/or customer service is preferred
Has a commitment to the job and you are excited to work in a fast-growing startup
You are eager to learn and willing to go beyond the job description

Our selection procedure in a nutshell The position reports to the Customer Success Team Leader. During the interview process, you will meet him/her, as well as a few business stakeholders and Management Team members.
If you want to become a part of our highly motivated, international team, please send us your application! We are looking forward to hearing from you!

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Job Detail

Job Id

ef2c5a9a2badd484
Location

Indonesia
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female