Job Description

Location Jakarta Work Type Permanent Application Posted September 16, 2021

About the role

As the Head of Risk Strategy - Transport & Logistic you will focus on identifying potential fraud patterns and risks in our mobility product streams (GoCar, GoRide, GoTaxi, GoSend, GoBox) and improving user experience. You will have the opportunity to work in a fast-paced environment in a highly cross-functional organization that includes wider Risk management, Data Science, Engineering, Product Management, Business, Operations & Finance and, help in identifying and mitigating bad actors on the platform.

Your role as the goalkeeper for both the Transport & Logistic business is to save millions of dollars from fraudulent actors trying to defraud Gojek using just your laptop, wits, and number-crunching skills. Why is this role exciting? It’s a cat and mouse game between you and hackers out there. What can be more exciting than that?!

What you will do

• Lead a team of risk strategists across multiple countries in planning, executing, and monitoring of fraud-related sanctions, policies, and rules
• Lead the effort to connect bridges and understand business and operation teams’ paint points and devise executable solutions
• Lead risk assessment process for new product/feature, campaign designs, incentive schemes, new business models, systems, policies, and processes, and drive the deployment of mitigation measures
• Communicate frequently with leadership and key stakeholders on a regular basis on status, health, and opportunities to combat fraudulent activities
• Identify and predict blockers, conflicts, and risks to projects across multiple teams and seek solutions to drive timely execution and if needed prioritize projects to achieve the team’s goals
• Extract and present insights from large datasets to identify fraud patterns and lead mitigation efforts
• Conduct regular reviews to track the effectiveness of fraud rules, in order to recalibrate and improve accordingly
• Support operations team for investigations and appeals

What you will need

• At least 8-10 years of experience in analytical, problem-solving roles in a fast-paced environment (prior experience in fraud/risk domain is preferred)
• At least 5 years of people leadership experience is a must. Have managed multi-cultured team members
• Excellent written & verbal communication skills focused on improving collaboration, knowledge, and information exchange across various stakeholders
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy and present them clearly and coherently to various stakeholders
• Ability to work independently, take quick decisions & recommend effective solutions on a day-to-day basis, always backed by strong data points
• Adept at wrangling both structured & unstructured data and crunch insights with the help of SQL, BigQuery, Python, R, etc., and visualization tools like Tableau, DataStudio, etc
• Exposed to building statistical models using both unsupervised & supervised learning algorithms is a plus

About the Team

Our objective as Gojek’s Risk Team is to ensure a safe and trusted platform that our users can trust, rely on, and love to come back to. Our team consists of multinational and multi-background individuals, working together to anticipate and predict potential threats to our platform, design and build tools to fight against and mitigate these threats, and implement and enforce these systems at scale. We partner closely with several cross-functional teams to ensure safe and secure transactions for our users, our Gojek businesses, and our extended ecosystem.

Our team is constantly working on projects that continuously bolster our platform, maintain Gojek’s overall integrity, and improve the resilience of our ecosystem across all the countries and regions we operate in. This is a particularly exciting time to join our family as we’re focused on scaling this team to support Gojek’s growing markets, businesses, and future product launches, propelling our services to all corners of the globe.

The questions that are always in the back of our minds are: How do we push the envelope in bolstering our risk mitigation efforts, making them stronger than their last iterations, and how can we effectively increase risk awareness throughout all factions of our company? When we aren’t busy fighting potential risks and fraud on our Gojek platform, you’d probably find us binge-watching Netflix shows, testing out new food spots around town (mostly ordering in to ensure social distancing), and chatting about our coming week on our weekly Zoom calls. Once COVID subsides, we’re excited to be able to meet and socialize over a meal again.

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.