Telesales Manager - Call Center

Date Posted: Posted30+ hari yang lalu

Salary:

Jakarta

Responsibilities / Introduction

Setting KPIs for the team to reach the targets;
Create appropriate call scripts/sales promotions to attract customers for selling;
Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction;
Monitoring random calls to improve quality, minimize errors and track operational performance;
Ensuring all relevant communications and data are updated and recorded;
Reviewing the performance of staff, identifying coaching needs, and planning coaching sessions
Handling the most complex customer complaints or inquiries;
Supporting subordinates to solve difficult issues and giving suitable directions;
Proposing staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff;
Evaluating staffs on KPIs in year end
Preparing sales report

Requirement

Have 3 years experienced or/above in the same position managing team size 50 team members or above (Finance industry background will be an advantage)
Strong coaching and leadership skills, ability to motivate employees and communicate effectively with all levels in the organization
Experience in team management on system, good analytical thinking, and figure oriented to evaluate;
High responsible
Good command in English or Mandarin is advantage