Associate, Customer Service (Order Management)

Date Posted: Posted30+ hari yang lalu
Salary:
Adidas
Jakarta
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Job Description

Purpose/ Mission

Provide order management and support to the Sales Team, with the objective of achieving organization’s sales & profit targets and meeting team objectives


Accountabilities

Functional

  • To execute Customer Service strategy
  • To deliver performance levels as outlined in the adidas group standards
  • To deliver reliability and responsiveness to customer requests and complaints
  • To insert accurately customer pre-orders in the system
  • To call-off existing contract orders
  • To insert clearance orders in the system
  • To process and send out the order confirmations
  • To adjust order book according to delivery information and inform customers and sales team on delays
  • To collect reactively re-orders for Customers
  • To generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Preorder have been picked up
  • Provide operational support for customer related functions on Coordinate and ensure the system is all setup prior to the trade show
  • To communicate cross-functional between internal interfaces

Controlling

  • To measure progress on own KPIs
  • To report to all superiors along MIS guidelines
  • To ensure efficient monthly forecasting & reporting
  • To monitor and report on order status and compliance at a customer level

Compliances

  • To observe both global and local policies and procedures in all dealings;
  • Support APAC changes and directions;
  • Perform other tasks as may be assigned from time to time

Professional background/ Experience

  • Functional: At least three (3) years experience in Order Management, Inventory Management and Customer Service
  • Industry: Preferably in apparel/ fashion/ FW or FMCG Retail.
  • Exposure: Sports, Fashion
  • Education: Degree or Diploma Hospitality Studies / Logistics Management
  • Technology: Outlook - Advanced, Word - Advanced, Excel - Advanced, Powerpoint - Advanced, Outlook - Basic, adiRace ERP - Advanced, adiPortal - Advanced
  • Language skills: English - Advanced, Local Language - Fluent

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Job Detail

  • Job Id
    e386c2104af8be60
  • Location
    Jakarta
  • Company
    Adidas
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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