Respond to and manage incidents, service requests and changes and defined service levels; provide problem diagnosis and resolution for hardware and software issues, including some network troubleshooting
Monitor servers and troubleshoot issues as needed to maximize server availability and reliability
Maintain relevant and current IT knowledge within assigned technical fields
Communicate and interact with colleagues in Engineers team and other departments for coordination
Bachelor's degree in Computer Science or Information Technology, or equivalent experience.
1-2 years of experience working with information technologies and operations
Firm knowledge and troubleshooting skills in regards to Mobile/Web application common problems.
Familiar with PHP and Javascript.
Able to work with database languages such as MySQL.
Proficient to use Microsoft Excel and Google Sheet.
Excellent analytical and troubleshooting skills.
Excellent time management and organizational skills, including managing competing priorities.
Ability to communicate clearly and professionally with colleagues, partners and others.
This position will be responsible for planning and regulating service delivery, increasing service productivity, and managing service costs (over time andâ¦
Daily update/resolution of tickets generated by Helpdesk ticketing system and respond to inbound phone and electronic requests for technical assistance.