Assistant Call Center Manager

Date Posted: 29 hari yang lalu
Salary:
PT Teleperformance Indonesia
Jakarta
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Job Description

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Qualification

  • Candidate must possess at least Diploma 3 Degree from any field
  • Have experience in Contact Center / BPO at least 3-5 years as Team Leader
  • Fluent in English
  • Good in Ms. Office : Word, Excel and Power Point
  • Good analytical, presentation and planning ability
  • Good leadership skill and negotiation skill
  • Motivated, able to work under pressure and wise
  • Significant experience in a complex fast paced environment
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Passion for ensuring an excellent user experience
  • Excellent written and verbal communication skill

Job Responsibilities:

  • Responsible for work environment, client satisfaction and profitability of a program by being the leader of the line of business unit integrated by Supervisors and agents
  • Manages and develops a team of assigned Supervisors to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education.
  • Be in charge of running and managing the call center daily
  • Set KPI targets for call center agents to meet up with
  • Schedule and organize shift patterns for team members to ensure that customers are never left unattended to
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Keep up with happenings in the industry and ensuring adherence to industry standards
  • Ensure that clients are kept satisfied at all times by providing prompt response and solutions to their challenges at all times
  • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members

If you meet the qualifications and are interested in the locker info above, please contact the following number for candidate review and screening: 0857-7445-4354 (wa only)

Jenis Pekerjaan: Kontrak, Permanen

Pendidikan:

  • S1 (Diutamakan)

Pengalaman:

  • Assistant Contact Center Manager: 1 tahun (Diutamakan)
  • Call Center Leader: 1 tahun (Diutamakan)

Bahasa:

  • Inggris (Diutamakan)

Lisensi/Sertifikasi:

  • sertifikat TOFEL (Diutamakan)

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Job Detail

  • Job Id
    dd6bc695d9c0532a
  • Location
    Jakarta
  • Company
    PT Teleperformance Indonesia
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact PT Teleperformance Indonesia

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