Service Development Lead

Date Posted: Posted30+ hari yang lalu

Salary:

Indonesia

Job Description :

Responsible for creating learning development strategy Partner to ensure the standard process for hiring, promoting, and retention.
Having a good understanding of SOP, agreement, and auditing
Develop the strategy design for the learning development
Lead the development project base for customer excellence
Experience in automation/utility people process
Monetize related operational consultant & training certification

Requirements :

Min. Bachelor Degree from any major from reputable University
Good English communication for written and verbal
Great communication & collaboration skills for negotiation
Having good leadership experience in managing team and coaching
Able to build the relation with the other team
Preferably having people development background in operations consultant
Having the experience and knowledge of effective learning and development methods & processes for framework and design the L&D process.
Familiarity with e-learning platforms and practices
Having good knowledge and understanding of the certification process
Experience working in a customer service/tech company will be a plus