Guest Service Executive

Date Posted: Posted9 hari yang lalu
Salary:
Bali
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Job Description

Guest Service Executive - (22000034) About Jumeirah At Jumeirah we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. Jumeirah Bali is located on the Southern tip of the exclusive Jimbaran district, looking out onto the pristine sands of the renowned Dreamland surfer's beach and is adjacent to Bali's exclusive New Kuta Golf Course. Consisting of spacious private villas, set amidst lush and tropical gardens. Jumeirah Bali will feature architectural designs reflective of Bali's rich cultural heritage and modelled after an ancient Javanese - Hindu water palace.
Descriptions The Guest Services Executive - Front Office will report to TL Guest Service. Carries out assignments as delegated by the Guest Service Manager, ensuring that all company and Hotel policies and procedures supervise by Guest service Manager, implement establishing standards of performance and job descriptions. To be the main point of contact for guests and visitors in the hotel lobby, welcoming and escorting guests and making them comfortable. Being a reliable source of information, exceeding guest’s expectations in a professional, warm, friendly and efficient manner. The work location will be at the hotel lobby, Reception, entrance of the Hotel and would be a standing position. Will have to work all shifts including night shift and 5 days a week with 2 days off. Main Duties
  • Maintain a high level of knowledge about Jumeirah Bali facilities and services as well as Indonesia and other Jumeirah properties. To be prepared to answer any guest enquiries and questions.
  • Is a continual source of information offering their assistance to all guests and colleagues.
  • Actively use the Jumeirah Hallmarks, Guiding Principles. Live the Vision, Mission, Guiding Principles and Hallmarks of Jumeirah and lead by example.
  • Assist the Concierge and Front Office Operations with any guest service requirements.
  • To recognize repeat guests & their preferences. Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements.
  • Promote the Sirius Loyalty program with enrolling 2 new guests on a daily basis.
  • Ensure that the maximum of guest information are collected with a target of 5 preferences daily and passed on to the guest history team.
  • Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time.
  • Adheres to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service.
  • Adheres to the Hotel’s health and safety procedures and policies.
  • Be aware of the hotel’s fire and emergency procedure.
  • Maintain high grooming standards to be an ambassador and the role model in public areas
  • Attend daily and monthly briefings and meetings.
  • Making sure all arrangements for VIP’s (i.e., checking rooms, amenities, registration cards, keys, welcome letters. etc) are made in advance and making sure they are met and escorted to their rooms.
  • All in-house VIP’s are met during or upon departure and inviting them back to the hotel.

Qualifications
  • Indonesia National Citizen
  • Hospitality degree
  • A very good knowledge of our regular guests & their preferences
  • To be highly trained on guest relations and communication in a luxury hospitality environment.
  • Good written & spoken English language skills. Additional language i.e. Arabic or any other International language is preferred
Experiences
  • At least 2 years’ experience in a supervisory level in a 5 stars’ hotel of more than 200 rooms
  • Luxury properties and High End Villas property will be advantage
COMPETENCIES
  • Operational Excellence: Delivering Excellence / Influencing & Communication
  • Personal Attributes: Flexibility and Adaptability / Understanding people
Primary Location: Indonesia-Bali Job: Front Office Organization: AsiaPac Region [Main] Job Posting: Feb 28, 2022, 3:17:47 AM

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Job Detail

  • Job Id
    d986ce95a1ddaef4
  • Location
    Bali
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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