Customer Service Trainer

Date Posted: Posted30+ hari yang lalu
Salary:
lalamove
Jakarta
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Job Description

Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 2500+ employees spread across ASIA and LATAM, our 8-years old company has reached decacorn status in 2021 and has kept growing at tremendous speed.
Lalamove as a multinational company offers an international exposure to add real value so you will get real ownership of what you do and we provide you with room for improvement. Come work with energetic, dynamic individuals, and play a critical role in disrupting the entire logistics market in a cutting-edge tech company. Check our story here and our social impact here.
We are looking for Trainer and Quality Assurance Specialist. Trainer and Quality Assurance Specialist is one of the most important positions in our company because you have the highest touch points with our users and drivers!
Think you are up for it? Apply now!

Job Description

    • Prepare training materials, presentations depending on the topics needed for Product Specifics training or upskill sessions
    • Create efficient training agenda.
    • Create pre and post training assessments, conduct root cause and gap analysis based on opportunities, challenges and training surveys and come up with needed upskill training based on findings.
    • Create reports for training highlights and lowlights, progress and nesting productivity.
    • Ensure all training materials are 100% up to date.
    • Conduct regular process cascades and refreshers depending on the business needs.
    • Establish scorecards for training, parameters for endorsement to operations and progression for failing trainees.
    • And other support related tasks to improve CS daily operations.

Requirements

    • Min D3
    • Male/ Female Max 35 yrs
    • Experience on same field min 2 years
    • People person, good communication and presentation skills
    • Friendly, warm and to people
    • Fast learner, Proactive and Good Initiatives
    • Mid English, both Oral and Written

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Job Detail

  • Job Id
    d55f256cb7159ddd
  • Location
    Jakarta
  • Company
    lalamove
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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