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Job Description

About Lamudi Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach. Lamudi.co.id is a property technology company that aims to enable and support all parties along the property seeking, buying, and selling process from our range of products and services.
About the Challenge Do you enjoy doing presentations and public speaking? Are you analytical, organized, detailed, and service-oriented? Are you a digital savvy, meaning you are able to quickly master new technologies and in particular digital media?Then you may be the person we're looking for!
As a CRM Performance Specialist at Lamudi, you have ownership over the success of the client and will have an impact on improving their experience using our CRM tools. You are a natural problem solver who loves communicating with others, understands technical speak and can convey technical jargon in understandable terms to non-technical people.
About Lamudi Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach.


What a day at work for you will look like:

    • You will work closely with the BI and Business Development teams to successfully onboard new clients; lead the implementation and use of the CRM system through training and presentation
    • You will support and resolve on CRM product related issues, interfacing between the client and internal teams
    • You will learn how to prioritise and manage multiple complex projects concurrently
    • You will learn client needs and requirements, make plans to their expectations
    • You will analyse client adoption and performance, prepare and give presentations to the client to discuss results
    • You will build a reputation for excellent service to the client to help support repeat business
    • You will continue optimisation to generate growth, and ensure the highest level of client satisfaction
    • You will develop testing strategies to guarantee the most efficient approach for the clients

Is this you?

    • Critical and resourceful: A 'why' person. Thinks critically and puts in the additional effort to get to the right conclusion, dares to challenge the status quo and is always on the lookout to improve
    • Analytical Mind: someone who answer questions based on data and analytical reasons behind it
    • Mature, ambitious, and self-driven: Brings the fire to work every single day
    • A bachelor degree from reputable Indonesian university or foreign university
    • 2-4 years of work experience in client success, business intelligence, consulting, project management, product marketing or equivalent role
    • Experience in project management skills, great multi-tasker who gets things done
    • Have an affinity with technology and systems, although you do not strictly need any coding or engineering background
    • Excellent written, verbal communication, public speaking and presentation skills
    • Patience, you can explain technical concepts to not tech-savvy audience
    • Detail-oriented with the ability to develop activities based upon proactive analysis of client needs
    • Demonstrated ability to work in highly collaborative, cross-functional environments
    • Demonstrated ability to influence and direct client activities
    • Experience working with the staff at multiple levels, including senior management, is a plus
    • Effective problem solving, collaboration, and influencing skills are crucial for the position
If you want to become a part of our highly motivated, successfully thriving, international team, please send us your application! We are looking forward to hearing from you!

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Job Detail

  • Job Id
    d4f942ade2ce6a72
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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