Date Posted:
Salary:
id
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Job Description

Key Responsibilities:

  • Complete ownership of daily operations of the stores in the region/territory assigned
  • Align store teams to Brand goals to achieve daily, weekly, monthly, annual sales target & retail KPIs like ATU, ATV, ASP, Conversion, Customer NPS scores, Loyalty, New Customer enrolment, Shrinkage, Attrition
  • Ensure that best customer service is delivered in the stores with “Customer First” approach
  • Design monthly targets and effective incentive schemes for the store staff so as to keep them motivated
  • Track & analyze store KPIs/performance vs the targets. Identify areas of improvement & suggest solutions
  • Responsible for manpower planning/ROTAs & scheduling of store teams as per power hours / business needs
  • Design, update & implement operations SOPs. Use ZENPUT & GINGAR service checklists
  • Ensure all HR and HSE policies and procedures are adhered to
  • Reviewing the team performance providing immediate feedback (both positive & development) in order to recognize and praise excellent performance
  • Hire, train, coach & retain store teams. Assess the training & development needs of the store teams and liaise with Training team to roll-out relevant training programs
  • Ensure adherence to integrity & ethical practices by store staff. Take appropriate actions in case of violations
  • Proactively co-ordinate with Merchandising, VM, Marketing, HR, Project & Finance teams for smooth operations
  • Communicate with mall teams to understand opportunities in terms of activations & mall events being held
  • Be the eyes & ears on the ground. Relay feedback to HO about the mall retail environment, esp. competition

Requirements:

  • Minimum Bachelor degree holder any field.
  • Has 4+ years experience in FMCG / Retail / Fashion / Beauty Operations
  • Excellent team player & team leader. Very strong people skills. Extrovert & outgoing
  • Should have strong entrepreneurial & leadership skills. High degree of ownership & accountability. Result oriented
  • Ability to thrive in an ambiguous and ever changing business environment. Be flexible
  • High degree of attention to details. Problem solver. Willing to listen to new ideas and learn continuously
  • Excellent time management and stakeholder management skills
  • Loves to be on the field, visit stores daily & travel
  • Fluent in Bahasa & English
  • Strong at MS Office – Excel, Power Point

Department Retail Operations Role Mothercare Locations Jakarta

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Job Detail

  • Job Id
    d208c660e2d96e95
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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