Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all subordinates.
Responsible for the daily organization of section.
Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
Provide services and information to guests that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
Contribute to overall operational efficiency by performing relevant duties as assigned.
Use your supervision skills effectively to encourage and motivate staff.
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.
Establish good public relations with all guests.
Provide guests with the most accurate and up to date information at all times.
Work Experience
Discipline, good attitude and self motivated
Familiar with Rhapsody will an advantage
Passionate in guest experience and satisfaction
Detail oriented skill
Able to work in a team & good communication
Fluent in English both written and verbally
Must have experienced in the same position at least 2 years in an upscale hotel
Hotel or Business School graduates Higher Diploma or Bachelor Degree
Benefits
Training and Talent development opportunities
Be a part of Global Community of Hospitality Industry
Opportunity to grow your career
A Bienvenue Card – offering a special staff rate at our hotels.
Indonesia-Banten-Tangerang | Full-time | Contract | Shift.
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