D Bank Customer Service Officer

Date Posted: 14 hari yang lalu
Salary:
Danamon
Jakarta
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Job Description

Date: Oct 1, 2021

Location: Jakarta

Company: PT Bank Danamon Indonesia Tbk

Job Purposes

  • Memberikan pelayanan Service Exellence kepada calon Nasabah yang melakukan proses pembukaan rekening melalui Aplikasi D-Bank Registration
  • Melakukan verifikasi data yang telah diinput oleh calon nasabah melalui Aplikasi D-Bank Registration
  • Memastikan kebenaran data calon Nasabah agar proses pembukaan rekening calon Nasabah dapat ditindak lanjuti /tidak
  • Mengarahkan Nasabah untuk menyelesaikan proses pembukaan rekening berdasarkan hasil verifikasi

Responsibilities

  • Memastikan incoming video calls dari Nasabah terjawab
  • Melakukan verifikasi data KYC- dari calon nasabah melalui video chat
  • Memastikan pemeriksaan pada kolom remarks. Jika terdapat informasi KYC telah dilakukan namun belum lengkap, lakukan proses KYC selanjutnya
  • Memastikan tanda tangan nasabah yang tersimpan di sistem telah sesuai dengan KTP-el
  • Memastikan proses pengambilan/pengiriman kartu Debit/ATM Danamon Nasabah


  • Proses KYC telah dilakukan sesuai ketentuan verifikasi KYC yang berlaku

Absensi < 2%

General Qualification

Soft Competency (Functional Specific):
  • Memiliki “self leadership” & good communication
  • Motivasi dan integritas tinggi, disiplin ,team work dan mampu bekerja dengan mandiri
  • Detail dan fokus pada customer
  • Orientasi pada target, kreatifitas dan service
  • Strong personality
Technical Competency:
  • PC (Email, MS Excel, MS Power Point, MS Word)
  • Communication skill
  • Service Skill

Education

Min S1



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Job Detail

  • Job Id
    cd05538a16bb3c50
  • Location
    Jakarta
  • Company
    Danamon
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Danamon

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