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Job Description

Position: Administrative Assistant Banquet (Full time #530443)
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia

Duties and Responsibilities

  • Coordinates with all colleagues to ensure an efficient flow of communication to and from the administration office.
  • To introduce themselves to organizer and established a rapport, provide a cell phone number which can be contacted
  • To ensure all venues are fully set up including lighting, music, decoration, and other details
  • Be fully briefed on all events happening during the day. Must noticed timings details, menu arrangement, AV requirement and billing settlement
  • To manage the Banquet Event Order, change log, amendment, menus, flower order and other general administration in meticulous detail and presented in the most professional manner
  • To assist the Captain or Banquet Manager in communicate with Event team on daily basis to review Banquet Event Order or future event
  • To ensure that important information is distributed and cascade to the guest or support department timely
  • To consistently achieve the service and product delivery standards with a high degree of client care and service throughout the banqueting event experience
  • To demonstrate a pride in workplace and a high level of commitment
  • To maintain the back of the house neat, tidy, clean and safe
  • Assist Guest courteously and efficiently
  • Provide excellent service at all times to all of our guests
  • Continuously monitor his/her section for maximum guest’s satisfaction
  • Communicate with Kitchen for any guests’ special request and dietary requirements
  • Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Jakarta/Group generally
  • To have role of good Brand ambassador
  • To maintain all Hotel’s assets
  • Ensure consistent compliance with the Standard Operating Procedures (SOP) for the Food & Beverage administration.
  • Maintain Mandarin Oriental, Jakarta’s grooming and appearance standards at all times.
  • Ensure that the information and information security equipment assets are secured as effectively as practically possible to ensure the confidentiality, integrity and availability of the information assets.
  • Responsible to safeguard the security of the company's information and computing assets and complying with the implemented Information Security Policy and all practices and supporting procedures designed in accordance with the policy.

Requirements

  • Willing to work a flexible schedule and holidays.
  • Be a self-motivator and motivator of others
  • Work in a safe, prudent, and organized manner.
  • Be able to relate to all levels of guests and management.
  • Have a minimum of 1-year experience in similar position, preferably in luxury environment
  • Have excellent communication and organization skills
  • Be able to consistently delight and satisfy our guest
  • Have the ability to handle guest requests in a detailed manner
  • Have excellent attention to details and service knowledge
  • Familiar with Hotel/Restaurant Food and Beverage Operation.
  • Possess a friendly, energized and outgoing personality.
  • Prioritization skills necessary to meet deadlines.
  • Strong Team Player.
  • Able to work concentrated and effective under pressure.
  • Must possess ability to coordinate with multiple tasks.
  • Computer literacy.
  • Excellent English and Indonesian communication skills both written and verbal.
  • Must have the ability to take minutes/dictation.
  • Excellent organizational skills.
  • Ability to maintain a high degree of confidentiality.
  • Requires high levels of interaction with all colleagues.
  • Possess high degree of stamina, agility and flexibility.
  • Excellent overall proactive communication skills.
  • Outgoing and enthusiastic personality.

Advertised: 20 Jul 2022 SE Asia Standard Time
Applications close: 31 Oct 2022 SE Asia Standard Time

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Job Detail

  • Job Id
    cc07193be033a429
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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