Service Center Manager

Date Posted: 14 hari yang lalu

Salary:

Jakarta

Manages After Sales Service Department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude
The Service Centre Manager oversees repair and reworks operations for the organization. S/he analyzes and responds to customer complaints and requests regarding repair or rework of watches, ensures sufficient spare parts to make repairs, and schedules work. In addition, the incumbent will measure and analyze COGS, work performed and recommend improvements to service processes
Handle customer complaints, questions, and concerns
Assists with or performs administrative tasks
Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work

Requirements :

At least Bachelor degree from reputable Universities majoring in Hospitality Management
Having a minimum of 8 years of experience in Service Centre as a Service Centre Manager in Customer Service division or Hospitality Industry will be advantageous.
Possesses detailed knowledge of company goals, products, and services
Exhibits strong organizational skills and ability to think creatively and analytically
Demonstrates strong leadership skills and is capable of remaining patient and calm when dealing with frustrated customers
Demonstrates ability to use Microsoft Office Suite
Willing and able to travel for Service Centre visit
Capable of conducting independent research
Maintains professional but friendly and outgoing demeanour and able to multitask effectively
Demonstrates strong problem-solving skills and possesses strong persuasive skills as well as strong Customer-Facing Skills
Having strong Written and Verbal Communication in both English and Bahasa