Baru Customer Service - CITIS

Date Posted: 3 hari yang lalu
Salary:
Kompas Gramedia
Jakarta
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Job Description

Respond to user inquiries or complaints from our channel (email/whatsapp/instagram/google play console) to provide information, handle problems and complaints.

Record, document and manage administration of user service activities via Freshdesk.

Solve customer problems and provide win-win solution) for customer issues

Provide regular report for tickets and performance
Service Excellence oriented

Familiar with using e-mail, Whatsapp, Microsoft Office. Plus point if has a hand-on experience of ticketing software.

Able to solve or help user problems via live chat/email.

Able to summarize issues via weekly/monthly report

Able with contract 3 month only (replace maternity leave)

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Job Detail

  • Job Id
    ca569a65cee67371
  • Location
    Jakarta
  • Company
    Kompas Gramedia
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Kompas Gramedia

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