Job Description

DepartmentOperations LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Coordinate with Operations Supply Management and Driver Engagement for day to day Operations
  • Report and escalate to Area Operations Manager (regarding operations performance and issues related to driver service)
  • Plan, execute, monitor, and report for Driver Acquisition, Driver Engagement, Inventory Management process
  • Manage operational performance (business operations, driver performance, and service to driver performance)
  • Manage and ensure all problem solving according to agreed process and SOP
  • Develop and monitor Area Operations team performance
Requirements:
  • Minimum 4 years experience handling area productivity in ride-hailing or logistics company are preferable
  • Experienced in leading a team of 20 or more
  • Proven ability to manage multiple and competing priorities simultaneously
  • Excellent effective communication and interpersonal skills
  • Self-starter with the ability to work in a fast-paced, performance-driven environment
  • Able to work independently or cross-functionally
  • Able to communicate both verbally and written in English and Indonesian to communicate with our internal and regional stakeholders
  • Excellent data and analytical skills
  • Excellent in presentation
  • Willing to be placed in SDC ShopeeFood (Cities across West Java, other regions open to discuss)

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Job Detail

  • Job Id
    c81b8b34c0ddb56a
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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