Job Description

Office/Unit/Project Description

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

UNDP is the leading United Nations organization fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and planet. Learn more at undp.org or follow at @UNDP

COVID-19 cases in Southeast Asia, including in Indonesia, have spread rapidly despite the fact that efforts to tackle COVID-19 in Indonesia have taken over 1 year since the president declared COVID-19 pandemic a national disaster on 13 April 2020. The pandemic has the potential to overwhelms the capacity of the healthcare system, while at the same time, as financial and human capacities are diverted to fighting the pandemic, and social restrictions are enforced, access to essential health services and public health programmes becomes significantly disrupted. Digital health service ecosystem in Indonesia has become a necessity especially during the COVID-19 pandemic where since July 2021, 11 platform telemedicine provider would support government to monitor COVID-19 patient who were in self isolation.

Based on President of Indonesia Decree No. 39/2019 on One Data system, there is mandatory to Ministry of Health has developed digital health transformation strategy and roadmap from 2021 and 2024. UNDP will provide support on evidence based practices on digital health service development in pandemic situation and support medium and long-term plan for post COVID-19 pandemic.

In additional, the government of Indonesia has regulate the telemedicine services between telemedicine provider and health facility through Health Ministry Decree No 20/2019 on Telemedicine. UNDP signed MoU with Indonesia Telemedicine Association (ATENSI) on 18 December 2020. ATENSI has members of up to 30 telemedicine providers. Telemedicine does not only provide tele-consultation, tele-prescribing, and tele-nursing via chats or video call, but also collaborates with digital transportation application companies to provide delivery of medicines to patients at home.

The design and delivery of the telemedicine system will be gender-sensitive, taking into account the gender-related needs of operators/tele-doctors and users/clients. This activity aims to strengthen institutional capacity of ATENSI to effectively intrduce and scale telemedicine, supporting the development of a national policy and governance framework on telemedicine/digital health and establish a national multi-stakeholder platform to promote engagement, coordination and collaboration between government agencies, public and private health providers, telemedicine developers, and CSOs.

The NPSA holder will work closely with and report to HEART (Health Governance Initiative) Cluster Manager and STRATEGIC project manager under Democratic Governance and Poverty Reduction (DGPRU) Unit. The NPSA holder will assist UNDP in collaboration with the Ministry of Health, ATENSI (Aliansi Telemedik Indonesia) and other related stakeholders/partners to strengthen digital health transformation and telemedine in Indonesia. He/She will lead activities such as coordination meeting and workshops on developing making digital health development assessment, health digitalization strategy, and provide telemedicine policy recommendation and manage documentation, dissemination, and implementation of the guideline.

Institutional Arrangement

The direct supervisor of this activities is Project Manager STRATEGIC (Strengthening Health System Digitalization in Response to The COVID-19 Pandemic ). She/He will work closely and report to the STRATEGIC Project Manager and HEART Project Manager and working closely with Head of Data and Information Center MoH, Head of Health Service MoH, and Chairman of ATENSI. The organigram in Annes shows the position of this function within the office and unit structure.

Scope of Work

1. Support supervisor in providing strategic inputs for the design and implementation of programmes/ projects, focusing on the following

• In cooperation with Ministry of Health and other UN bodies (WHO, UNICEF) to develop report based on the assessment on digital health development in pandemic situation and support medium and long-term plan for post pandemic COVID-19
• Facilitate the development process of digital health strategy with related unit in MoH namely Data Center, CDC, Medical Service, etc and other related stakeholders
• Provide policy advice and technical support to the design and implementation of programmes/projects in the portfolio through consultation with the Government, donors, UN agencies, NGOs/CSOs and other partners.
• Support the formulation exercise by facilitating engagement with stakeholders, inputs from relevant advisors and consultants, and proper preparation of project/programme documents in line with UNDP’s procedures.
• Assist in conducting analyses of the programme/project portfolio to assess its effectiveness in contributing to the intended outcomes, and develop strategies to address identified weaknesses.
• In close consultation with the relevant outcome board(s), identify areas for support and intervention within the outcome areas assigned and any need for outcome level revisions that may be necessary to maintain UNDP’s relevance within the context of the country’s evolving development situation.
• Support the implementation of capacity development strategies to enhance the quality and impact of programmes/projects under his/her supervision.
• Ensures gender-related economic, environmental, public research and analysis, to contribute to the formulation of policies, programme interventions, procedures, guidelines and tools

2. Assist supervisor in creating strategic partnerships, and in the implementation of a resource mobilization strategy related to specific high-priority projects

• Develop policy recommendation on ethical standard, emergency decree, code of conduct material in digital health in Indonesia with collaboration with ATENSI and MoH based on result from workshops, desk review, dissemination, and case study evaluation.
• Lead coordination meeting between government agencies, public and private health providers, telemedicine developers, and CSOs related with digital health or telemedicine
• Assist in maintaining strategic partnerships with key development partners in government, private sector, civil society, and academia to garner the resources and support required for an effective portfolio.
• Provision of support in strengthening cooperation with key stakeholders Support the communication of the health governance initaitve projects in order to facilitate resource mobilization from various sources such as global trust funds, bilateral donors, and the private 4. sector.
• Facilitate information sharing and dialogue within the donor community

3. support management of programet, including provision of qualified platform

• Develop telemedicine platform scheme during pandemic COVID-19
• Provide input and recommendation on strengthening digital health and telemedicine

4. Production and dissemination of lessons learnt across the portfolio and ensuring effective cross-project and cross-unit knowledge fertilization:

• Ensuring timely and proper preparation for dissemination of technical guidelines to the strategic partners
• Support knowledge generation and knowledge sharing based on project experiences, and, when appropriate, make contributions to knowledge networks and communities of practice.
• Compile key sources of information and best practices for projects and thematic issues within the portfolio and facilitate access to this information by programme and project staff and other relevant counterparts. Maintain knowledge and advocacy networks which are linked to thematic issues or projects within the portfolio.
• Ensure that key project results data and promotional material are available to showcase the progress, achievements and impacts of UNDP’s work in the health governnance initiaitve area.
• Conduct training programme for project staff as necessary on UNDP operational/ project policies and procedures.
• Conducts internal capacity building training for project staff to facilitate appropriate management and timely delivery of project outputs including in gender analysis and gender mainstreaming

5. The incumbent of the position should avoid any kind of discriminatory behavior including gender discrimination and ensure that

• Human rights and gender equality is prioritized as an ethical principle within all actions;
• Activities are designed and implemented in accordance with “Social and Environmental Standards of UNDP”;Any kind of diversities based on ethnicity, age, sexual orientation, disability, religion, class, gender are respected within all implementations including data production
• Differentiated needs of women and men are considered;
• Inclusive approach is reflected within all actions and implementations, in that sense an enabling and accessible setup in various senses such as disability gender language barrier is created;
• Necessary arrangements to provide gender parity within all committees, meetings, trainings etc. are introduced

Post will be on part time basis (50%)
REQUIRED COMPETENCY

CORE BEHAVIOURAL - LEVEL 3 ( EXPERT )

Achieve Results

• Demonstrates focus on achieving quality results and impact
• Consistently strives to meet or exceed excellent standards
• Efficiently establishes appropriate plans and resources for self and others to accomplish goals
• Holds self and others accountable for results

Think Innovatively

• Seeks patterns and clarity outside, across and beyond boxes and categories, resists false certainty and simplistic binary choices
• Looks beyond conventional approaches and established methods
• Proposes new ideas, approaches and solutions to problems

Learn Continuously

• Actively pursues opportunities for learning and self-development, professionally and personally
• Keeps up to date with new developments in own professional area
• Proactively seeks feedback, demonstrates a desire to learn from others as well as from experience, both positive and negative
• Contributes to the learning of others

Adapt with Agility

• Actively pursues opportunities for learning and self-development, professionally and personally
• Keeps up to date with new developments in own professional area

Act with Determination

• Is flexible in handling change, and adopts new ideas, approaches and ways of working
• Seamlessly adapts to working with new situations or contexts, with new people, and in different ways
• Participates in, supports, or drives meaningful change in UNDP
• Is comfortable with ambiguity and effectively manages juggling multiple demands

Engage and Partner

• Demonstrates and encourages teamwork and co-creation, internally and externally, to achieve joint objectives and results
• Acts in a way that demonstrates empathy and emotional intelligence, showing consideration for the needs and feelings of others

Enable Diversity and Inclusion

• Understands and appreciates issues from the perspective of others
• Treats all individuals with respect, considers ethical implications and responds sensitively to all differences among people
• Fully accepts and values all people, creating an inclusive environment
• Understands that inclusion is multi-faceted (e.g. race, gender, age, disability, culture, etc.) and treats everyone fairly and equally
• Demonstrates honesty and transparency

PEOPLE MANAGEMENT COMPETENCIES

Demonstrate Empathy and Emotional Intelligence

• Genuinely care about people; demonstrate empathy with the joys and pains of others
• Enable the wellbeing of the team(s)
• Read a group’s emotional currents and power relationships, identifying influencers, networks, and organisational dynamics; adapt leadership styles at the appropriate times
• See the positive in people, situations, and events

Motivate and Direct

• Create and communicate a compelling vision and purpose
• Align people and resources with organisational vision, strategy, objectives
• Understand and proactively build the team/organisation culture

Build an Enabling Workplace

• Create a working environment where people are engaged and want to do their best; empower and enable team members to perform and have a positive workplace experience
• Promote honesty, openness, trust and psychological safety and create opportunities to

innovate and learn

• Recruit and promote individuals based upon objective measures and meritocracy; acknowledge and utilise the talent of others
• Encourage collective action and integration

Build Capability

• Identify and develop talent in individuals, providing positive support to enable them to achieve their potential
• Foster learning or development of others by giving feedback, guidance, and support; support career development of others
• Have willingness and ability to delegate to help people learn, including from failure

Manage Performance and Ensure Accountability

• Ensure regular conversations with people about work
• Provide positive and constructive feedback
• Discuss poor performance in a timely manner
• Provide praise and recognition, as well as ensure accountability

Lead with Humility

• Be authentic and transparent, act with integrity
• Be accessible and available to team members they lead
• Encourage debate and discussion, creating a culture where people are comfortable to challenge senior leaders and feel listened to
• Be modest, giving credit for success to others and admit own shortcomings

CROSS FUNCTIONAL COMPETENCIES

Digital Awareness and Literacy

Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed

Working with Evidence and Data

Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making

Communication

Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience

Ability to manage communications internally and externally, through media, social media and other appropriate

Channels

TECHNICAL COMPETENCIES

Gender

Gender Mainstreaming

UN policy knowledge - ethics

Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity

Innovation

Technology and Innovation

Verbal and written communication

Ability to effectively communicate both verbally and in writing to convey key facts and findings

Minimum Qualifications of the Successful NPSA

Min. Academic Education

Master’s degree in Informatic System, Public Health, Health Policy, or other related fields

Min. years of relevant Work experience

2 years of relevant work experience in the field of health information sytem or health policy

Required skills and competencies

• Hands on experience in designing and writing technical guidelines for health
• Experienced working with Ministry of Health or other related ministries

Desired additional skills and competencies

• Preferably have extensive knowledge in collaboration, learning, and adapting concepts for health projects and telemedicine
• Creative problem solving and ability to work in a team with positive attitude
• Ability to communicate and give a good presentation, report, and able to work independently and in a team
• Experience including being involved in development of policies or program design in health innovation in Indonesia would be an advantage.

Required Language(s) (at working level)

English and Bahasa Indonesia

ATLAS Position Number 00172894