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Job Description

Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end-user's requirements

Troubleshoot and resolve application issues, maintain and update technical support documentation

Handle asset management, maintain inventory and liaise with vendors

Manage IT infrastructure, system monitoring, and reports

Implement and monitor office IT security and antivirus

Other duties include performing first level troubleshooting and support for scheduled server backups
Diploma or degree in Computer Sciences, Information Technology or a related field preferred. Minimum 3 years of relevant experience operating in a similar role

In-depth knowledge of computer hardware, software, and OS (Windows and macOS)

Hands-on experience in Windows server administration and basic knowledge in Linux server administration

Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals

Professional Qualification - Microsoft Certified/CCNA is a plus

Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus

Competent at documenting standard/applications operating procedures

Ability to cover after-office hours and weekend support if there are any infrastructure issues

Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment

Has passion for technology and wants to make a difference with technology solutions

Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills

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Job Detail

  • Job Id
    c1cd1ba5822872c0
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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