Baru Risk Operations Lead

Date Posted: Baru dipasang
Salary:
GO-JEK
Jakarta
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Job Description

Location

Jakarta

Work Type

Permanent

Application Posted

August 25, 2021

About the Role
If you’re looking to be a part of a dynamic, highly-analytical team, look no further. You will lead the team that handles the appeal and escalation cases of Risk Operations for GoTo Financials (GTF) on a day-to-day basis. You will also manage and create initiatives related to risk management in the Gojek operations team. You will work closely with several departments including Customer Service team, Fraud & Risk Management team, and Trust & Safety team.

What You Will Do

  • Lead, manage, and mentor the Risk Operation units of GTF for effective handling of escalated and/or complex cases
  • Propose and implement initiatives related to process improvements, cycle time reductions, cost reductions, and other activities aimed at reducing/eliminating non-value-added activities in the process
  • Identify risk and underlying cause of errors or inefficiencies in the operation process and propose preventive measures
  • Maintain and monitor the quality and efficiency of the operation process
  • Manage related stakeholders of the Risk Operations team
  • Become the Subject Matter Expert (SME) on GTF Risk Operations data and be able to elaborate any insights to stakeholders
  • Provide relevant input, analysis, and solution based on data to the stakeholders

What You Will Need

  • A relevant bachelor degree with at least 4 years on relevant fields and role (Operation) with additional experience in Risk is a big plus
  • Experience in leading multiple operation units with excellent interpersonal communication skills to create a cohesive and high-performing team
  • Ability to independently create process improvement related to operation efficiency and quality
  • A data-oriented and critical thinking mindset with a strong problem solving skill
  • Eye for details in verbal and written communications in both Bahasa and English
  • Strong delivery focus and ability to make fast and practical decisions under pressure
  • Familiarity with the following tools is a plus: Salesforce, pivot tables, and SQL query (and related tools)
About the Team We work hard to create and deliver bold solutions to reduce risk and fight abuse on the Gojek platform. We spend our time exploring new ideas, solving real-life problems, and having fun together. Most recently, our team optimized our scam handling processes. As the organization grows, we are tremendously looking forward to improving our efficiency in investigating cases reported to us by users that need further validation through automation or process review to avoid redundancy and bottlenecks. This is an exciting time to join us as you will play a crucial part for us in achieving operational excellence in a high-growth and fast-paced environment.

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Job Detail

  • Job Id
    c09d0ef41ba5306b
  • Location
    Jakarta
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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