Baru Guest Experience Officer

Date Posted: Posted5 hari yang lalu
Salary:
Jakarta

Job Description

Uraian Tugas

SWISSOTEL JAKARTA PIK AVENUE


The first Swissotel in Indonesia arrives in Jakarta. This capital city embraces multiple cultures and traditions in a blend of old and new. It serves as the center of government, business, economy and innovation. The hotel is located 15 minutes away from Soekarno-Hatta International Airport (CGK) and reachable from Airport Highway and Outer Ring Road Highway from and to downtown. Pantai Indah Kapuk is a popular destination for culinary and leisure in northern Jakarta, surrounded by high end residences and businesses.


The premium hotel by Accor offers elegant and comfortable rooms designed with Swiss in mind. Start your day feeling energized with sumptuous and vitality breakfast at Breakfast on 7. Enjoy poolside dining at Summers at The Pool or have your pastry, sandwich, pizza, hot beverages and more at the 24 hour Brownmilk Deli. Pürovel Spa & Sport is the place to be for an invigorating stay. Enjoy Alps-inspired treatments, stay fit at the Fitness Centre or swim among the beautiful gardens right outside the Spa. Business is done right at the Conference Centre which comprises of nine meeting rooms, two lounges, an amphitheater and trendy pre-function areas. The Grand Ballroom is the largest hotel ballroom in North Jakarta with capacity for up to 3,000 guests. Our rooms, suites and the Executive Lounge located on Level 20 have captivating views of the Jakarta Bay or downtown.


Explore PIK Avenue Mall, have some fun with the family at Waterboom PIK, or have one swing or two at the nearby Damai Indah Golf Course. Enjoy a vitality experience at Swissotel Jakarta PIK Avenue.


As a Guest Experience Officer what you have to do as follow :


  • Continuous improvement of our guests’ experience and online reputation of the brands & hotels
  • Ensuring compliance of the Brand Assurance Programs in the hotel properties, the implementation and follow-up of brand standards, while supporting optimal guest experience, increased satisfaction and loyalty.
  • Ensure all guest feedback is correctly captured and actioned as required by properties

Pengalaman kerja
  • Minimum of 2 years of experience in a similar capacity with proven track records.
  • Excellent reading, writing and oral proficiency in English language.
  • Good communication and customer contact skills.

Manfaat
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family.
  • Career development opportunities with national and international promotion opportunities.
  • Learning programs through our Academies designed to sharpen your skills.
  • Captivating and rewarding experience working alongside passionate professionals.
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

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Job Detail

  • Job Id
    bc765591f01f8c7b
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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