Process Improvement & Recon Specialist

Date Posted: Posted30+ hari yang lalu
Salary:
GO-JEK
Jakarta
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Job Description

Location

Jakarta

Work Type

Permanent

Application Posted

August 13, 2021

About the Role
As our Process Improvement & Recon Specialist, you’ll get to oversee all-things in GoPay area, especially the Finance Reconciliation area : the issues we face, as well as the processes, system, and technologies we utilise. You will also get a chance to get involved in various types of critical projects in order to improve the reconciliation and reporting quality, error identification and prevention, increase productivity and efficiency for the way we work. As a member of the Process Improvement pillar, you will collaborate with various stakeholders and engineers to bring efficiency and to roll out critical reconciliation projects and initiatives for the wider Financial stream.

What You Will Do

  • Gain a deep understanding of the current end-to-end reconciliation processes and services. nExplore various ideas, deep dive current processes (incl. Pain points, issues, system, technology, etc), proposed and implement potential process improvement (in terms of effectivity and efficiency) within Finance Reconciliation
  • Monitor reconciliation results and manage discrepancy aging for financial loss prevention and fraud detection to avoid potential complaints from customers/partners
  • Collaborate with various stakeholders to implement successful critical projects and initiatives that will be rolled out to the wider the Finance Reconciliation team
  • Engage with external stakeholders, assess and implement, should there any changes on the processes as well as reporting arrangement (aggregators, banks, etc)

What You Will Need

  • A relevant Bachelor’s degree
  • At least 2 years of experience on process improvement, project management, reconciliation, finance, or accounting
  • Strong problem-solving skills to conduct effective and efficient root cause analyses
  • Have strong communication skill, eager to learn and possess “team player” attitude in order to adapt to changes, strategize innovative reconciliation resolutions, and collaborate with multiple stakeholders
  • A strong analytical mindset in order to understand the context, find correlations between topics, and draw conclusions
  • Proficiency in English and Bahasa, both verbal and written, in order to communicate with our international teams
About the Team Our Reconciliation team, part of the wider Financial stream, comprises 3 pillars: consumers/driver-partners, small-medium businesses/enterprise, and control & payout monitoring. Based in Jakarta, Indonesia, we collaborate with various internal and external stakeholders on all matters related to reconciliation, settlement, and disputes. We ensure the accuracy and completeness of GoPay's transactions, including its services such as GoPay Top Up, Withdrawal, and Merchant Payout. What drives us is our shared sense of urgency for making process improvements that will leave a company-wide benefit, as well as ensure our partners and customers have a delightful experience on our platform. Should you have any questions on how to ensure your transactions are posted and paid correctly, you know who to come to. As our GoPay platform, users, and services continue to scale rapidly, our team has been busy working on automation and process improvements for our stream, with our collective goal of ensuring GoPay is better positioned as the most trusted platform for our customers and partners alike. Despite the work, we do know how to have fun, too. We're a small team, so we've inevitably grown close as friends. While we do miss our monthly outings and dinners, we enjoy catching up over Slack and Zoom calls, where we share our favorite ways to spend time safely at home (Netflix and baking marathons, galore!).

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Job Detail

  • Job Id
    b7fc133daeca8025
  • Location
    Jakarta
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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