Operations - Customer Operations Trainer (based in Solo)

Date Posted: Posted30+ hari yang lalu
Salary:
Surakarta

Job Description

DepartmentOperations LevelExperienced (Individual Contributor) LocationIndonesia - Solo

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Develop curriculum to support classroom training and regular refreshment training
  • Conduct timely constructive feedback and counselling of the trainees
  • Design and evaluate training material for technical/soft skills training
  • Arrange and deliver operation training, both for new hires and existing customer services
  • Responsible for the training administration and report
Requirements:
  • Diploma or higher degree from a reputable university
  • At least 1-year experience as a Trainer within the Customer Service area
  • Familiarise with Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
  • Excellent communication skills
  • Strong analytical and problem-solving skills
  • Driven and motivated
  • Good team player with a positive attitude and eagerness to learn

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Job Detail

  • Job Id
    b694ca998f87ef8f
  • Location
    Surakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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